Terms & conditions

Quotes and fees

The quote generator on this website provides an estimated price based on the details you enter. Larger or higher-value properties may require a tailored quote. The fee for your inspection is confirmed with you before the inspection takes place.

Appointments and access

All appointments are subject to availability and to access being granted at the property or development. Pre-completion inspections can only be carried out where the developer permits access before completion.

Please ensure suitable access is arranged and that the property and contact details you provide are accurate.

Scope of the inspection

Inspections are visual and non-invasive. They are limited to areas and items that are safe, accessible and practical to inspect at the time of the visit.

Thermal imaging, drone inspection, loft or roof-space inspection and drainage or manhole checks are carried out only where appropriate, safe, accessible and practical, and in the case of drone use only where weather, location and airspace restrictions allow. Drainage checks are not a full CCTV drainage survey unless separately agreed.

Reports

Reports are normally issued within 2 business days of the inspection. Findings reflect the condition of the property as observed at the time of inspection.

A report may refer to relevant standards, such as NHBC Standards. SnagMate is independent and is not affiliated with, employed by, or endorsed by NHBC or any developer.

Support after the report

We remain available to help you understand the findings and the developer’s response, and can help you prepare a clear, evidence-based response where a developer pushes back on an item. This is practical guidance only. We do not guarantee that a developer will carry out repairs, and we do not provide legal representation, formal dispute resolution, or negotiation on your behalf.

Re-inspection

A re-inspection after remedial works is a separate service, arranged and charged separately. A re-inspection reviews previously identified items and does not guarantee that all defects have been resolved.

Cancellation and rescheduling

Please let us know as early as possible if you need to cancel or reschedule. Any applicable cancellation or rescheduling terms will be confirmed to you when your booking is accepted.

Questions

This page is general service information about how SnagMate works. Your booking confirmation may contain additional agreed terms. If anything is unclear, email info@snagmate.co.uk or call 07748 296002 before booking.